Frequently Asked Questions
Delivery & Shipping
Items ordered are delivered to the specified destinations using the local postal service. Maltapost service is used for shipping products outside Malta.
Only the existent shipping methods are currently available.
Delivery is free of charge to addresses in Malta when you spend more then Eur45. Euro 5 is changed for orders shipped to Malta less than Euro 45. This applies always except if advertised otherwise
You can send us an email and we will guide you accordingly.
This depends on the item ordered and the delivery service chosen. As soon as items are completely paid, items are packaged within the next business day and then it usually it takes 5-7 days to arrive in Europe and 14-20 days for deliveries outside Europe. Deliveries to Malta and Gozo are usually performed during office hours within 3 to 5 working days from payment.
We can deliver worldwide.
It is the responsibility of the buyer to clear the goods from Customs upon receipt in non-European Union countries.
Note: Prior to ordering, customers are kindly requested to check with their local regulations governing the importation of products in their respective country. Nutricare Limited shall not be held responsible for non-compliance to Customs / Import regulations in force in the respective countries of destination.
It is the responsibility of the buyer to clear the goods from Customs upon receipt in non-European Union countries.
Note: Prior to ordering, customers are kindly requested to check with their local regulations governing the importation of products in their respective country. Nutricare Limited shall not be held responsible for non-compliance to Customs / Import regulations in force in the respective countries of destination.
If the item you received is not what you originally ordered, please contact us quoting your order number, details of the product and the reason for return. We will then advise on how to proceed with the return.
An order can only be cancelled if the status of the order is showing as CONFIRMED. If the status has changed to ASSIGNED, it means that the order is being processed and therefore it cannot be cancelled.
Unless otherwise stated within the product description, our products do not carry any form of guarantee or warranty period. This is mainly due to the nature of the products.
It is the responsibility of the buyer to clear the goods from Customs upon receipt of the order in non-European Union countries. Prior to ordering, Customers are kindly asked to check with their local regulations governing the importation of the products being purchased in their respective country. Nutricare Limited shall not be held responsible for non-compliance to Customs / Import regulations in force in the respective countries of destination.
You may return most new and unopened items sold by MaltaProducts.com within 15 days of delivery for a full credit note refund. We will also pay the return shipping costs if the return is a result of our error if you have received an incorrect item. Make sure that you contact us immediately after the goods are received.
Look for the Terms and Conditions in the bottom footer of the website.
If the item you received is damaged / defective, please contact us, quoting your order number, your name and address, details of the product, details of the fault, details of the products and if possible photos. On the basis of the information received, we will then advise you accordingly.
General Questions
You can use the menu on the left-hand side to browse within the categories and the subcategories or you may wish to search for the product directly within the search box provided.
If you cannot find a product on the website then there could be various reasons namely the the product is not for sale on the website or else it is out of stock.
Hence, in these circumstances, we kindly ask you to contact us with the product details and we will do our best to try and find the product which you require.
Hence, in these circumstances, we kindly ask you to contact us with the product details and we will do our best to try and find the product which you require.
After you have selected the product, please click 'ADD TO CART'.
You can either click on the image or else click on the 'view more' button next to the image
If you click on the category or sub-category title, more information about the category or sub-category will be displayed.
We only accept payment in EURO.
However the website provides a facility through which one can convert product prices to the GBP, USD, and AUD. This facility is only for reference purposes only and hence one may prefers to check with the local bank the applicable exchange rate at the time of purchase.
However the website provides a facility through which one can convert product prices to the GBP, USD, and AUD. This facility is only for reference purposes only and hence one may prefers to check with the local bank the applicable exchange rate at the time of purchase.
Payment Methods & Sales Tax
In Malta, where applicable, Value Added Tax (VAT) has to be charged. The price displayed for each product is exclusive of VAT. VAT at the applicable rates will be charged in case of deliveries to EU countries. Once the delivery address is specified and the items are placed in the shopping cart, VAT will automatically be calculated by the system.
Payment for items purchased can be done using PayPal. If you do not have a PayPal account, you can still use your Visa Card and this will be done through PayPal.
After you place the product in the shopping cart page, you have the possibility to change the order quantity to any number. The quantity must be over the minimum quantity which is displayed by default.